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Support /Warranty


iServe & Shenzhen Pudu Technology Co., LTD, (“Pudu Robotics”) provides warranty service. Warranty period may vary by country and is subject to local laws and regulations.

In Warranty Distributors are responsible for the maintenance for end-users, Pudu Robotics provides free maintenance spare parts and technical support; Pudu Robotics provides warranty within following conditions: a. The products are within the specified warranty period; b. The products are normally used, without man-made quality problems; c. No unauthorized disassembly, maintenance, no water, foreign matters, no collision, fall situation happened etc.; d. Product serial number, factory label and other marks are not torn or altered. Out of Warranty The distributors shall pay for the maintenance spare parts and are responsible for the maintenance of end-user, iServe & Pudu Robotics provides free technical support; iServe & Pudu Robotics will not provide warranty in any of the following conditions: a. The product has exceeded the warranty period; b. Product serial number, factory label and other marks are torn or altered and cannot be identified; c. Collision, burning and quality problems caused by foreign matter (water, oil, sand, etc.) and not the quality problems of the product itself; d. Damage caused by unauthorized modification, dismantling, shell opening and maintenance under unofficial guidance; e. Damage caused by improper installation, use, charging or storage without following the instructions; f. Damage caused by use in excess of safe deadweight; g. Faults of accessories or parts other than major warranty parts h. Faults and damages caused by force majeure (such as earthquake, fire, etc.).

Training services iServe & Pudu Robotics provides product trainings. The training contents include knowledge of robot hardware, software system, installation methods, troubleshooting methods, etc. iServe & Pudu Robotics further provides relevant technical documents. Extended Warranty Services The extended warranty services can be purchased at any time during products’ warranty period. It is not allowed to purchase extended warranty for products beyond warranty period.

Please contact the local regional technical support first to solve your after-sales problems, or contact iServe support. iServe Service Email: support@iserve.com.mt. iServe Hotline: +3566 7748 64 69. Working hours: Maltese time (GMT+2): Monday to Friday, 9:00 to 18:00.